Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support.
Can AI empower customer service agents?
Android P: Top Features You Must Know
The days of Android Oreo being the latest operating system for Google's mobile platform are numbered, as the search engine giant gave a sneak peek to Android P during the recent Google I/O conference. While it’s just a preview, it gives developers and consumers some hints on what the future holds.
Virtualization is not the same as the cloud
Virtualization and cloud computing are two technologies that have long been confusing business owners. But that shouldn't be the case. Understanding the differences between the cloud and virtualization is the fastest way to use these technologies to your greatest advantage.
Business phones: How long should they last?
Good communication remains critical to the success of a business. A company should have an efficient and effective business phone system for internal and external communication. And given the rapid developments in technology, it’s important to invest in a phone system that lasts.
Outlook gets new features
The new Outlook features can help you manage your time, respond to emails, take care of important things and more. Also, new upcoming features will connect you to the people and technology that power your productivity and help protect you and your business.
What you must know about Google I/O 2018
Google I/O 2018 is over, and the conference was packed with announcements. After CEO Sundar Pichai started the event by reminding the tech industry to be responsible for the services and tools they build, the updates on Google's new creations and the upcoming version of Android got everyone excited.
Keeping files secure with Windows 10
Ransomware brings a world of trouble to any business. From operational disruption and revenue loss to total shutdown, no company is spared. That is why it's wise to regularly back up your business data in multiple locations, including the cloud. Which is where Windows 10’s backup and restore tools come in handy.
Leave no room for hackers to operate
For most people, social media is a convenient way to stay in touch with family and friends. For a small group of people, it’s an opportunity to profit off other people’s trust. Here are some things you can do to continue enjoying Facebook and Twitter without compromising your privacy.
What does Apple know from your data?
Privacy is something everyone values, so as we become more and more connected online, we become more and more concerned about volunteering our information. Tech companies like Apple, Google, Facebook, and Amazon not only get the data we willingly provide, but also get lots of data we unwittingly provide.
Keep your laptop from overheating
Laptops are so convenient and hassle-free to use. It’s easy to forget that they need regular maintenance. One of the most common causes of laptop damage is overheating. Learn how to prevent your laptop from overheating, so you can boost its speed and prolong its life.